Refund Policy

At Frosted Antler Branding, we understand that sometimes things don't go as planned. While we strive to provide you with the best products and service, we also recognize that unforeseen circumstances may arise. That's why we have a clear and fair return policy in place to ensure your satisfaction.

Cancellations

We want to make sure you have the opportunity to make any necessary changes to your order. If your item has not yet been put into production, we are happy to cancel your order. However, please note that a 10% restocking fee will be deducted from your refund. This fee covers charges from the original order that we are unable to recover.

Returns

While we do our best to provide accurate product descriptions and images, we understand that sometimes there may be issues with your order. We accept returns on items only in the following cases:

• Misprint: If there is a misprint on your item, please contact us within [number of days] days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund.
• Defective Material: If you receive an item with defective material, please reach out to us within 5 days of receiving your order. We will assess the issue and provide a suitable solution.
• Manufacture Defects: Frosted Antler Branding is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, size variances, inconsistent colouring, dye lots, manufacturer garment defects, etc. All brands may vary approximately 1.5″ from their stated measurements, this is the industry standard for natural materials that can stretch and shrink. It is highly recommended to order a few more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Please note that for custom logos/designs, it is important to approve the design beforehand and double-check all items for correct spelling. We are not responsible for any errors or discrepancies in custom designs that have been approved by the customer.

If you have any concerns about sizing, we encourage you to refer to our size charts in the sizing section or on the product listing itself. This will help ensure that you select the correct size for your needs.

Should you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We are here to help and will do our best to make things right.