Terms Of Service

Payment: All orders are prepaid unless otherwise arranged by Frosted Antler Branding.  For wholesale orders you will be issued an invoice electronically and you will be able to pay that online.  We will include a copy of the paid invoice in your order for your bookkeeping purposes. All orders are nonrefundable though some orders may be cancelled with a 10% restocking fee that is to cover the transaction costs that we will not be able to recover.  Please see our Refund policy for more information.

Turn Around Time (TAT): The typical turnaround time is 5-9 business days from the time that the art mock-ups are approved via email and payment is received. Some services will add to our typical turnaround. Rush charges may apply for orders needed sooner than our typical turnaround. We may be able to accommodate orders in as little as 2 business days upon request. Please reach out to us at support@frostedantler.ca. Turn around time on larger orders (300+ pieces or more) may require a longer time to produce. Please inquire about our current turn time on larger orders.

Minimums: For wholesale orders we will quote you a minimum prior to ordering.  For Educator and Support Staff predesigned apparel there is no minimum and those can be ordered directly from the website.

Deadlines/Rush: All orders with a specific deadline must receive written confirmation from a team member at Frosted Antler Branding.  Although unlikely, rush orders may not be guaranteed due to unforeseen circumstances such as delayed inbound shipping of custom-ordered goods. We understand that there are occasions when orders are needed sooner than 5-9 business days and we strive to fulfill those orders. Rush orders require payment in full to begin printing. We cannot guarantee that we will accommodate all rush orders.

Out of Stocks: It is unfortunate, but sometimes our vendors will run out of particular styles or colours. If this happens we can offer a variety of possible substitute products from other vendors, or you can choose to wait until the items are back in stock and postpone the printing of your entire order. If you choose to wait for the inventory to be replenished then we cannot guarantee the turnaround time or that the items will be back in stock when the vendor says they will. For time sensitive orders, we will substitute to the next closest item (no extra charge to you) to avoid delaying the order. We will always contact you if this situation occurs.

Quotes: Quotes expire in 15 days. Quotes are subject to change upon review of submitted artwork and if changes are requested prior to production of items or art.

Garment Sizing: We understand the importance of finding the right fit for your clothing. To help you make an informed decision, we provide detailed sizing charts for each product. Please note that all measurements are approximate and may vary by up to 1.5 inches due to the natural properties of materials that can stretch and shrink.

When choosing your size, we recommend referring to the specific measurements provided in the sizing chart for each product. This will ensure a more accurate fit and help you find the perfect size for your body. Please keep in mind that these measurements are just a guide and may vary slightly depending on the specific product. If you have any questions or need further assistance, our customer support team is here to help.

Colour Discrepancy: Photographs on a website may not always accurately reflect the true colors of the garments being viewed due to several factors. Lighting, camera settings, monitor calibration, and image processing are all variables that can affect the perceived colour accuracy. As a result, the colours seen in online photographs may differ from the actual colours of the garments in the following ways:

• Lighting Conditions: The environment in which the photographs are taken can significantly impact colour perception. Natural and artificial lighting can cast different hues on the clothing, altering their appearance.
• Camera Settings: Camera settings such as white balance, exposure, and saturation can influence the way colours are captured. Inconsistent camera settings across photos can lead to variations in colour representation.
• Monitor Calibration: Differences in monitor calibration settings among users can affect how colours are displayed on screens. What one person sees may not match what another person perceives due to variations in screen settings.
• Image Processing: Post-processing and editing of images can further alter colours. Adjustments for brightness, contrast, and colour balance can skew the true colour representation.
• Fabric Texture: The texture and material of the garment can also impact how colours appear in photographs. Reflective or textured fabrics may interact with light differently, leading to colour variations.
• Dye Lots: In the case of textiles, variations in dye lots during manufacturing can result in slight colour discrepancies between batches of the same garment.
• Mocks:  Many of our designs are mocked onto a predesigned model and therefore is not printed. 

Shipping: Shipping is offered at checkout for any order.  For orders over $150 shipping is $15 flat rate.  The shipping is calculated online by the couriers through the website.  We do not set the prices except the flat rate fee.  We are not able to offer letter mail shipping on any purchase.  We use FED EX, PUROLATOR, UPS and Canada Post for our couriers.

Wholesale Delivery:  If you are located in Wellington County or Waterloo Ontario we offer free delivery on orders in these areas.  For Educators and Support staff please see below.

Educators and Support Staff Delivery:  If you purchase your staff item(s)/Bundles by the 15th of the month, we will ensure your items are delivered to your school by the 1st of the next month.  This is *CURRENTLY* only for schools in Wellington County, Ontario & for those who have chosen this method to receive their items.

Bundles/items that are ordered in the summer will be arranged to drop off at your school the week prior to school starting so you are able to have them before starting the exciting new year.

If you need your items sooner than above mentioned you will need to pick up in Fergus, Ontario, pay for shipping, or message us to see if there is another alternative.

Educators and Support Staff Online Bundles: Bundles allow you to choose different designs in the same size, giving you the opportunity to create a unique and personalized collection of vibrant and stylish apparel. However, it's important to follow a few guidelines to ensure a smooth ordering process.

Choose Different Designs in the Same Size

• When using a bundle, make sure to select different designs for each item in the same size. This ensures that your order meets the requirements for bundle customization. If you choose different sizes or the same design, your order may be cancelled. We want to provide you with the best experience and ensure that you receive the products you desire

Bundles are for Individuals

• Please note that our bundles are designed for individual orders, not group ordering. Each bundle is tailored to the preferences of an individual customer, allowing them to express their unique style. If you are ordering for a group, we recommend placing separate orders for each individual to take advantage of our bundle options.

By following these guidelines, you can make the most of our bundle options and create a personalized collection of vibrant and stylish apparel. If you have any further questions or need assistance with your order, please don't hesitate to contact us. Our dedicated team is here to help you elevate your style with reliable and innovative products.

Discount Codes:  Discount codes will need to be entered prior to completing checkout in your cart.  Please ensure that you do so to avoid any issues.

Sales: Occasionally, we offer special discounts and sales on our wide range of vibrant and stylish apparel with unique designs. These special offers allow you to elevate your style and make a memorable impression without breaking the bank.

It's important to note that if you place an order and we subsequently host a sale, we will not be able to refund the difference. Therefore, we recommend checking our main website page prior to placing your order to see if any specials are currently being offered. This will ensure that you take advantage of any available discounts and get the best possible deal on your purchase.

In addition to checking our website, you can also sign up for email alerts to stay informed about our special discounts and sales. By subscribing to our email list, you will receive regular updates on the latest promotions and exclusive offers. This way, you won't miss out on any opportunities to save on our reliable and innovative products.

At Frosted Antler Branding, we believe in providing transparent and fair pricing to our valued customers. While we understand that it can be disappointing to miss out on a sale after placing an order, we kindly ask for your understanding in this matter. By staying informed and taking advantage of our special offers, you can ensure that you always get the best value for your money.

Pick Up: Orders can be picked up between 8am-8pm Monday-Sunday.  You can pick up your order from 564 Harvey Street, Fergus Ontario anytime during those hours specified.  You may not pick up your order until you have received your order completion email.  Please check your SPAM and JUNK mail to ensure our emails are not landing in these locations.  During inclement weather please reach out to us prior to coming as we may not have products out for pick up.  Orders not picked up after 90 days are considered abandoned and will be donated to a local charity. We will not credit, reimburse or refund for abandoned products.

Route: We at Frosted Antler are not responsible for lost, stolen or damaged packages during the shipping process.  We have added ROUTE shipping protection to checkout to ensure your order arrives safely and smoothly.  If you remove ROUTE from your cart you are forfeiting insurance protection on your order and will assume all risk yourself.  We understand things happen once the package has left our hands and we feel that ROUTE is a great addition to protect your purchase.  

Refund Policy- Cancellations:  We want to make sure you have the opportunity to make any necessary changes to your order. If your item has not yet been put into production, we are happy to cancel your order. However, please note that a 10% restocking fee will be deducted from your refund. This fee covers charges from the original order that we are unable to recover.

Refund Policy - Returns: While we do our best to provide accurate product descriptions and images, we understand that sometimes there may be issues with your order. We accept returns on items only in the following cases:

• Misprint: If there is a misprint on your item, please contact us within 5 days of receiving your order. We will work with you to resolve the issue and provide a replacement or refund.
• Defective Material: If you receive an item with defective material, please reach out to us within 5 days of receiving your order. We will assess the issue and provide a suitable solution.
• Manufacture Defects: Frosted Antler Branding is not responsible for mistakes or defects on behalf of the manufacturer or distributor: mislabeled sizes, size variances, inconsistent colouring, dye lots, manufacturer garment defects, etc. All brands may vary approximately 1.5″ from their stated measurements, this is the industry standard for natural materials that can stretch and shrink. It is highly recommended to order a few more garments than needed for each size. All additional garments will be included in the print run and we will bill for what is printed.

Please note that for custom logos/designs, it is important to approve the design beforehand and double-check all items for correct spelling. We are not responsible for any errors or discrepancies in custom designs that have been approved by the customer.

If you have any concerns about sizing, we encourage you to refer to our size charts in the sizing section or on the product listing itself. This will help ensure that you select the correct size for your needs.

Should you have any questions or need further assistance regarding our return policy, please do not hesitate to contact us. We are here to help and will do our best to make things right.

Artwork and Custom Design:  We encourage all customers to come prepared with their own artwork in a suitable format. You can submit your images with a transparent background in AI, PS, PNG or SVG.  If you are in need of custom artwork or help please reach out to our support team and we will be happy to help you out.  You can reach us at support@frostedantler.ca.